Refund policy

Last updated: October 7, 2026

At Trey Farley, customer satisfaction is our priority. This Return & Refund Policy applies to customers in the United States, Australia, Canada and the United Kingdom and outlines the guidelines for returning eligible items and requesting refunds. By making a purchase through our website, you acknowledge and agree to the terms and conditions described in this policy.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law.

A. Return Window

Eligible items may be returned within 30 days of the delivery date.

Returns requested after this period may not qualify for a refund, except where a longer period or remedy is required under applicable consumer protection laws.

B. Return Eligibility

To qualify for a change-of-mind return, items must:

Be unused and in their original condition.
Include all original packaging, tags, and accessories where applicable.
Be free from signs of wear, damage, scratches, stains, or misuse.
Be securely packaged for return transit.

Items that do not meet these requirements may not be eligible for a refund.

These requirements do not limit any rights customers may have in relation to damaged, defective, unsafe, or incorrectly supplied items under applicable consumer protection laws. Australian customers are not required to return a faulty product in its original packaging to access a remedy under the Australian Consumer Law.

C. Requesting a Return

To begin a return request, please contact our customer support team.

Business Email: support@treyfarley.com

Please include:

Your order number
The reason for your return
Photographs (if the item is damaged, defective, or incorrect)

Once your request has been reviewed, return instructions will be provided.

Returns sent without prior authorisation may not be accepted, except where this would conflict with rights that cannot be excluded under applicable consumer protection laws.

D. Return Shipping

Damaged, Defective, or Incorrect Items

If the item received is damaged, defective, or different from the item ordered, return instructions will be provided after review.

Where the item is confirmed to be damaged, defective, or incorrect, Trey Farley will cover or reimburse reasonable return shipping costs where required by applicable consumer protection laws.

For Australian customers, if a faulty product is large, heavy, or difficult to return, Trey Farley will arrange collection or cover reasonable return costs where required under the Australian Consumer Law.

Change of Mind Returns

If you wish to return an item because you no longer require it or have changed your mind, you are responsible for the return shipping costs.

E. Inspection of Returned Items

All returned products are inspected after they arrive at our facility.

Refund eligibility is determined after the returned item has been reviewed and confirmed to meet the return requirements.

Nothing in this section limits any remedy available under applicable consumer protection laws.

F. Refund Process

If your return is approved:

Refunds are issued to the original payment method used for the purchase.
Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
Processing times may vary depending on your payment provider or financial institution.

For Australian customers, where a product has a major problem under the Australian Consumer Law, you may be entitled to choose between a refund or replacement. Where a product has a minor problem, Trey Farley may choose to provide a repair within a reasonable time. If the problem cannot be repaired or is not repaired within a reasonable time, you may be entitled to a refund, replacement, or another remedy available under the Australian Consumer Law.

G. Items Not Eligible for Return

The following items are generally not eligible for change-of-mind returns:

Personalized or custom-made products
Personalized Executive Metal Pen Gift Boxes
Personalized Leather Keychains
Personalized Leather Journals
Personalized Engraved Notebooks
Personalized Mugs
Personalized Keepsake & Memory Gifts
Personalized Home Decoration Gifts
Products showing signs of wear, damage, scratches, stains, or misuse
Items returned without the original packaging, tags, or accessories where applicable
Items returned outside the 30-day return period

These exclusions do not apply where an item is damaged, defective, unsafe, incorrectly supplied, does not match its description, or is otherwise covered by rights that cannot be excluded under applicable consumer protection laws, including the Australian Consumer Law.

H. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, where applicable, photographs of the item. We will review the issue and advise you on the next steps.

Customers in Australia are entitled to remedies under the Australian Consumer Law when goods fail to meet applicable consumer guarantees. The remedy available will depend on whether the problem is major or minor and may include a repair, replacement, refund, or compensation as required by law.

I. Exchanges

We do not currently offer direct product exchanges for change-of-mind returns.

If you require a different product, please return the eligible item in accordance with this policy and place a new order separately.

This does not limit any right to a replacement under applicable consumer protection laws, including the Australian Consumer Law.

J. Contact Us

Business Name: Trey Farley

Business Address: 17 Cook Street, Randwick NSW 2031, Australia