Refund policy
Last updated: July 23, 2026
At Trey Farley, customer satisfaction is our priority. This Return & Refund Policy outlines the guidelines for returning eligible items and requesting refunds. By making a purchase through our website, you acknowledge and agree to the terms and conditions described in this policy.
A. Return Window
Eligible items may be returned within 30 days of the delivery date.
Returns requested after this period may not qualify for a refund.
B. Return Eligibility
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, tags, and accessories where applicable.
- Be free from signs of wear, damage, scratches, stains, or misuse.
- Be securely packaged for return transit.
Items that do not meet these requirements may not be eligible for a refund.
C. Requesting a Return
To begin a return request, please contact our customer support team.
Business Email: support@treyfarley.com
Please include:
- Your order number
- The reason for your return
- Photographs (if the item is damaged, defective, or incorrect)
Once your request has been reviewed, return instructions will be provided.
Returns sent without prior authorisation may not be accepted.
D. Return Shipping
Damaged, Defective, or Incorrect Items
If the item received is damaged, defective, or different from the item ordered, return instructions will be provided after review.
Change of Mind Returns
If you wish to return an item because you no longer require it or have changed your mind, you are responsible for the return shipping costs.
E. Inspection of Returned Items
All returned products are inspected after they arrive at our facility.
Refund eligibility is determined after the returned item has been reviewed and confirmed to meet the return requirements.
F. Refund Process
If your return is approved:
- Refunds are issued to the original payment method used for the purchase.
- Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
- Processing times may vary depending on your payment provider or financial institution.
G. Items Not Eligible for Return
The following items are generally not eligible for return:
- Personalized or custom-made products
- Personalized Executive Metal Pen Gift Boxes
- Personalized Leather Keychains
- Personalized Leather Journals
- Personalized Engraved Notebooks
- Personalized Mugs
- Personalized Keepsake & Memory Gifts
- Personalized Home Decoration Gifts
- Products showing signs of wear, damage, scratches, stains, or misuse
- Items returned without the original packaging, tags, or accessories where applicable
- Items returned outside the 30-day return period
H. Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, where applicable, photographs of the item. We will review the issue and advise you on the next steps.
I. Exchanges
We do not currently offer direct product exchanges.
If you require a different product, please return the eligible item in accordance with this policy and place a new order separately.
J. Contact Us
Business Name: Trey Farley
Business Address: 17 Cook Street, Randwick NSW 2031, Australia
Business Email: support@treyfarley.com
Business Phone:+1 307-460-6979
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM.
Time Zone: (GMT-07:00) Mountain Standard Time (Denver).
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.