Refund policy
Refund Policy
Last updated: May 28, 2026
At Trey Farley, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Trey Farley is an Australian-based ecommerce business that serves customers within the United States.
Contact: support@treyfarley.com
30-Day Return Window
You have 30 days from the date you received your order to request a return. To be eligible for a return, your item must be unused and in its original condition, returned with all accessories, inserts, tags, and original packaging, and accompanied by your receipt or proof of purchase.
Cancellation Period
Orders can be cancelled within 24 hours of purchase, provided the order has not already been processed, packed, or shipped. If your order has already been processed, packed, or shipped, we may not be able to cancel it.
To request a cancellation, please contact us as soon as possible at support@treyfarley.com with your order number.
Return Procedure
To start a return, email us at support@treyfarley.com with your order number and reason for the return. Once your return request is reviewed and approved, we will send you instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
As we offer free shipping on all orders, there is no original shipping charge to refund.
If a return is approved for change-of-mind reasons, the customer is responsible for return shipping costs.
For items that arrive damaged, defective, incorrect, missing, or incomplete, Trey Farley will cover the cost of return shipping once the issue has been reviewed and confirmed.
We do not charge any restocking fees.
Damaged, Defective, Incorrect, Missing, or Incomplete Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, incorrect, missing, or incomplete, please contact us within 7 days of delivery at support@treyfarley.com.
Please include your order number, a description of the issue, and clear photos or a short video showing the problem where applicable so we can assess it promptly.
Once we verify the issue, we will arrange either a replacement, send the missing item, or issue a full refund at no cost to you, depending on the circumstances.
Refund Process
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be issued back to the original payment method used at checkout within 10 business days after we have received and inspected your returned item.
Refunds are issued in United States Dollars (USD). Please note that your bank, card provider, or payment provider may take additional time to post the refund to your account after it has been processed by us.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@treyfarley.com and we will assist you.
Exchanges
If you would like to exchange an item, the fastest way is to return your original item and place a new order once the return is accepted. Contact us at support@treyfarley.com and we will guide you through the process.
Non-Returnable Items
We cannot accept returns for items that show signs of use or wear, items missing accessories, tags, or original packaging, products returned outside the 30-day return window, items marked as final sale, or gift cards.
Consumer Rights
Your rights as a consumer are protected under applicable consumer protection laws. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection legislation.
Contact Us
Store Name: Trey Farley
Email: support@treyfarley.com
Address: 17 Cook Street, Randwick NSW 2031, Australia
Phone: +1 307-460-6979
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Mountain Time (MT)
We aim to respond within 1 business day. Messages received outside business hours or on weekends will be answered on the next business day.
Payment Policy
Last updated: May 28, 2026
At Trey Farley, your security and convenience are our top priorities. Trey Farley is an Australian-based ecommerce business that serves customers within the United States. We offer a range of trusted payment methods to make your checkout experience as smooth as possible.
Payment Methods
Credit and Debit Cards
We accept major credit and debit cards including Visa, Mastercard, American Express, and UnionPay.
To pay by card, select the credit or debit card option at checkout, enter your card details, billing details, and security information, then confirm your payment. Once your payment has been processed, you will be redirected to an order confirmation page and receive a confirmation email.
Apple Pay and Google Pay
For a fast checkout experience, we support Apple Pay and Google Pay where available.
To use either option, select Apple Pay or Google Pay at checkout, authenticate using Face ID, Touch ID, or your device passcode, then confirm your order details and complete the payment.
Shop Pay
Shop Pay offers an accelerated checkout for returning customers. Select Shop Pay at checkout, log in to your account, and confirm your order.
PayPal
PayPal allows you to pay securely without sharing your financial details directly with us. To pay with PayPal, select PayPal at checkout. You will be redirected to PayPal to log in or create an account, approve the payment, and then return to our site with your order confirmed.
When Is My Payment Charged?
Your payment is processed at the time you place your order. You will receive an order confirmation email once your payment has been successfully processed.
If your payment is declined, no charge will be made to your account. Please check your payment details and try again, contact your bank or payment provider for assistance, or try an alternative payment method. You may also contact us at support@treyfarley.com for help.
Currency
Transactions are processed in United States Dollars (USD). Prices displayed on our website are listed in USD.
US prices are exclusive of applicable taxes unless otherwise stated. Any additional charges, including applicable sales tax, will be clearly shown at checkout before you complete your purchase.
If you are paying through PayPal or another payment provider and your account is in a different currency, your payment provider may apply a currency conversion rate or fee. We recommend checking with your payment provider before completing your purchase.
Security and Protection
Every transaction on the Trey Farley website is protected with SSL encryption. We do not store or share your full payment details at any time.
Our payment processing is handled by Shopify Payments and other trusted third-party payment providers. These providers are PCI DSS compliant and process payments securely.
Refunds and Payment Disputes
If you believe a charge is incorrect or you wish to request a refund, please contact us at support@treyfarley.com before initiating a dispute with your bank or payment provider. Most issues can be resolved quickly through our customer service team.
For full details on our returns and refunds process, please refer to our Refund Policy.
Consumer Rights
Your rights as a consumer are protected under applicable consumer protection laws. Nothing in this Payment Policy limits or excludes any rights you may have under applicable consumer protection legislation.
Contact Us
Store Name: Trey Farley
Email: support@treyfarley.com
Address: 17 Cook Street, Randwick NSW 2031, Australia
Phone: +1 307-460-6979
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Mountain Time (MT)
We aim to respond within 1 business day. Messages received outside business hours or on weekends will be answered on the next business day.