Privacy policy

Trey Farley operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Trey Farley is an Australian-based ecommerce business that ships to customers within the United States. Trey Farley is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Data We Collect

For the purposes of this Privacy Policy, "personal data" means information that identifies, relates to, describes, or can reasonably be linked to an individual. This may include your name, email address, phone number, billing address, shipping address, payment details, order information, account information, device information, IP address, browser information, and information about how you interact with our website.

We collect personal data directly from you when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our website. We may also collect certain personal data automatically through cookies, analytics tools, advertising tools, and similar technologies.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

Account information including your username, password, security questions, preferences, and settings.

Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange, or cancel, and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and maintain your account, arrange for shipping, facilitate returns and exchanges, and create a customized shopping experience for you.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Cookies

Like many websites, we use cookies and similar technologies on our site. We use cookies to power and improve our site and Services, to run analytics, and to better understand user interaction with the Services. We may also permit third-party service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.

We may use analytics and advertising services, such as Google Analytics and Google Ads, which use cookies and similar technologies to help us understand website performance, measure marketing effectiveness, and show relevant advertisements. You can manage cookies through your browser settings and adjust advertising preferences through the relevant third-party platform settings.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

With business and marketing partners to provide marketing services and advertise to you.

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.

To comply with any applicable legal obligations.

To enforce any applicable terms of service or policies.

To protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, including Australia, the United States, Canada, or other countries where Shopify and its service providers operate.

Children's Data

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us using the details below so we can take reasonable steps to delete it.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal. You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.

If you are a resident of California or another US state with applicable privacy laws, such as the CCPA/CPRA, you may have additional rights regarding your personal information. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in, including Australia, the United States, Canada, or other countries where Shopify and its service providers operate. By using the Services, you consent to the transfer of your information to countries which may have different data protection rules than your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

Store Name: Trey Farley

Email: support@treyfarley.com

Address: 17 Cook Street, Randwick NSW 2031, Australia

Phone: +1 307-460-6979

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Mountain Time (MT)

We aim to respond within 1 business day. Messages received outside business hours or on weekends will be answered on the next business day. Weekend messages will be answered on Monday.