Shipping policy
Last updated: July 23, 2026
Thank you for choosing Trey Farley. This Shipping Policy outlines how we handle the processing, packaging, and delivery of orders placed through our website. By completing a purchase, you acknowledge and accept the shipping terms and conditions described in this policy.
A. Shipping Coverage
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
B. Order Processing Time
Orders are processed within 1–2 business days (Monday to Friday).
Orders placed after our daily cut-off time, on weekends, or on USA public holidays will be processed on the next available business day.
C. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT-07:00) Mountain Standard Time (Denver).
Orders received after this time will enter processing on the following business day.
D. Delivery Time
Estimated delivery times are as follows:
Handling Time: 1–2 Business Days
Transit Time: 6–12 Business Days
Total Delivery Time: 7–14 Business Days
Delivery estimates begin after an order has been dispatched and may vary depending on your location or courier operations.
E. Shipping Charges
We offer Free Standard Shipping on all orders within the United States.
Any available delivery options will be displayed during checkout.
F. Shipment Confirmation & Tracking
Once your order has been dispatched, a shipping confirmation email may be sent.
Tracking information will be provided where available.
Please allow a short period for tracking information to become active after dispatch.
G. Carrier Services
For deliveries within the United States, we partner with reliable carriers such as USPS, UPS, FedEx, and DHL.
H. Delivery Delays
Delivery times may occasionally be affected by circumstances outside our control, including:
- Severe weather conditions
- Courier service disruptions
- Public holidays
- High order volumes
- Other unforeseen events
I. Incorrect Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned because of an incorrect or incomplete delivery address, additional shipping charges may apply before the order can be resent.
J. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes may not be possible once an order has entered processing or dispatch.
k. Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has been processed or dispatched, cancellation requests may no longer be accepted.
Please refer to our Return & Refund Policy for additional information.
L. Damaged or Missing Deliveries
If your order arrives damaged, or if you believe there is an issue with your delivery, please contact our customer support team as soon as possible.
When contacting us, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging (where applicable)
We will review the information provided and advise you on the next steps.
M. Contact Us
Business Name: Trey Farley
Business Address: 17 Cook Street, Randwick NSW 2031, Australia
Business Email: support@treyfarley.com
Business Phone:+1 307-460-6979
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM.
Time Zone: (GMT-07:00) Mountain Standard Time (Denver).
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.