Shipping policy

Last updated: October 7, 2026

Thank you for choosing Trey Farley. This Shipping Policy outlines how we handle the processing, packaging, and delivery of orders placed through our website. By completing a purchase, you acknowledge and accept the shipping terms and conditions described in this policy.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law.

A. Shipping Coverage

We currently ship to addresses within the United States, Australia, Canada and the United Kingdom.

At this time, we do not offer shipping to countries outside the United States, Australia, Canada and the United Kingdom.

B. Order Processing Time

Orders are processed within 1–2 business days (Monday to Friday).

Orders placed after our daily cut-off time, on weekends, or on applicable USA or Australian public holidays will be processed on the next available business day.

C. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT-07:00) Mountain Standard Time (Denver).

Orders received after this time will enter processing on the following business day.

D. Delivery Time

Estimated delivery times for the United States, Australia, Canada and the United Kingdom are as follows:

Handling Time: 1–2 Business Days

Transit Time: 6–12 Business Days

Total Delivery Time: 7–14 Business Days

Delivery estimates begin after an order has been dispatched and may vary depending on your location or courier operations.

If we become aware of a material delay, we will take reasonable steps to notify you and provide updated delivery information. Nothing in this section limits any rights or remedies available where an order is not supplied within an agreed or reasonable time under applicable consumer protection laws.

E. Shipping Charges

We offer Free Standard Shipping on all orders within the United States, Australia, Canada and the United Kingdom.

Any available delivery options will be displayed during checkout.

F. Shipment Confirmation & Tracking

Once your order has been dispatched, a shipping confirmation email may be sent.

Tracking information will be provided where available.

Please allow a short period for tracking information to become active after dispatch.

G. Carrier Services

For deliveries within the United States, Australia, Canada and the United Kingdom, we partner with reliable national and international carriers. The carrier used may vary depending on the destination, product, and available delivery network.

The applicable carrier and tracking information will be provided where available after dispatch.

H. Delivery Delays

Delivery times may occasionally be affected by circumstances outside our control, including:

  • Severe weather conditions

  • Courier service disruptions

  • Public holidays

  • High order volumes

  • Customs processing

  • Other unforeseen events

Where a delay occurs, we will take reasonable steps to provide updated information and assist with an appropriate solution. This does not limit any rights or remedies available under applicable consumer protection laws.

I. Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order is returned because of an incorrect or incomplete delivery address provided by the customer, additional shipping charges may apply before the order can be resent.

This does not apply where the delivery issue was caused by Trey Farley, the carrier, or another matter for which the customer is not responsible.

J. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes may not be possible once an order has entered processing or dispatch.

K. Order Cancellations

Orders may be cancelled within 24 hours of purchase.

Once an order has been processed or dispatched, cancellation requests may no longer be accepted.

Please refer to our Return & Refund Policy for additional information.

Nothing in this section limits any cancellation, refund, replacement, or other remedy available under applicable consumer protection laws, including the Australian Consumer Law.

L. Damaged or Missing Deliveries

If your order arrives damaged, does not arrive within the expected timeframe, or if you believe there is another issue with your delivery, please contact our customer support team as soon as possible.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Photographs of the product and packaging (where applicable)

We will review the information provided and advise you on the next steps.

Where required under applicable consumer protection laws, available remedies may include a replacement, refund, or another appropriate solution. Australian customers retain all rights and remedies available under the Australian Consumer Law.

M. Contact Us

Business Name: Trey Farley

Business Address: 17 Cook Street, Randwick NSW 2031, Australia

Business Email: support@treyfarley.com

Business Phone: +1 307-460-6979

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM.

Time Zone: (GMT-07:00) Mountain Standard Time (Denver).

We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.