FAQ

Business Name: Trey Farley

Business Address: 17 Cook Street, Randwick NSW 2031, Australia

Business Email: support@treyfarley.com

Business Phone: +1 307-460-6979

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM.

Time Zone: (GMT-07:00) Mountain Standard Time (Denver).

We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.

Trey Farley is an Australian-based ecommerce business serving customers within the United States, Australia, Canada and the United Kingdom.

We ship to customers within the United States, Australia, Canada and the United Kingdom. Tracking information will be provided where available so you can follow your delivery. We do not currently ship outside the United States, Australia, Canada and the United Kingdom.

We offer free shipping on all orders within the United States, Australia, Canada and the United Kingdom — no minimum order required. The free shipping rate will be confirmed at checkout before you complete your purchase.

Orders are processed within 1–2 business days, Monday to Friday. Once shipped, please allow 6–12 business days for delivery, giving an estimated total delivery time of 7–14 business days. A tracking number will be emailed to you where available as soon as your order is on its way. Please note that all delivery times are estimates only. Your rights in relation to delayed or undelivered orders under applicable consumer protection laws are not affected.

If your order hasn't arrived within the estimated timeframe, please first check your tracking link for any updates. If there's no movement or you're concerned, reach out to us at support@treyfarley.com with your order number and we'll investigate with the carrier and work to resolve it promptly. If a package is confirmed lost, we will arrange a replacement or issue a full refund. Australian customers also retain all rights and remedies available under the Australian Consumer Law.

Customers shopping in the United States are charged in United States Dollars (USD). Customers shopping in Australia are charged in Australian Dollars (AUD). Customers shopping in Canada are charged in Canadian Dollars (CAD). Customers shopping in the United Kingdom are charged in British Pounds (GBP). The final currency and order total will be shown at checkout before you complete your purchase.

For customers in the United States, prices are shown in USD and are exclusive of applicable sales tax unless otherwise stated. Any applicable sales tax will be calculated and shown at checkout where required. For customers in Australia, prices are shown in AUD and include Goods and Services Tax (GST) where applicable.

Yes. All transactions on Trey Farley are protected with SSL encryption and processed through Shopify Payments and other PCI DSS compliant providers. We do not store or share your full payment details.

We accept major credit and debit cards including Visa, Mastercard, UnionPay, and American Express, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. Available payment methods may vary by location and will be shown securely at checkout. US customers are charged in USD, Australian customers are charged in AUD, Canadian customers are charged in CAD, and UK customers are charged in GBP.

You can read our full Payment Policy here. If you have specific questions about how your payment is processed or need a receipt, please contact us at support@treyfarley.com.

You may request a change-of-mind return within 30 days of receiving your order. For change-of-mind returns, items must be unused, in their original condition, and returned with all accessories, tags, and original packaging. To initiate a return, please email us at support@treyfarley.com with your order number and reason for return. Please do not send items back before contacting us first. These requirements do not limit any rights relating to damaged, defective, unsafe, or incorrectly supplied items under applicable consumer protection laws, including the Australian Consumer Law.

For approved change-of-mind returns, the customer is responsible for return shipping costs. If your item arrives damaged, defective, incorrect, missing, or incomplete, Trey Farley will cover or reimburse reasonable return shipping costs once the issue has been reviewed and confirmed. For Australian customers, if a confirmed faulty product is large, heavy, or difficult to return, Trey Farley will arrange collection or cover reasonable return costs where required under the Australian Consumer Law.

If your order arrives damaged, or if you believe there is an issue with your delivery, please contact our customer support team as soon as possible.

When contacting us, please include:

• Your order number
• A description of the issue
• Photographs of the product and packaging (where applicable)

We will review the information provided and advise you on the next steps. Available remedies may include a repair, replacement, refund, or another appropriate solution where required by applicable consumer protection laws. Australian customers retain all rights and remedies available under the Australian Consumer Law.

You can view our full Shipping Policy, Refund Policy, Privacy Policy, Terms of Service, and Payment Policy using the policy links in our website footer. If you need help finding any policy, contact us at support@treyfarley.com.