Pendant Light FAQ
Everything you need to know before you buy
All questions
Installation
Light & dimming
Sizing
Product
Shipping Information
We offer free shipping on all orders within the United States, with no minimum order required. We currently ship to customers within the United States only and do not offer shipping outside the United States.
Estimated delivery time is 7–14 business days. Orders are handled within 1–2 business days, Monday to Friday, with an order cutoff time of 5:00 PM Mountain Time (MT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate. Once your order is processed, estimated transit time is 6–12 business days, Monday to Friday. All delivery times are estimates only and are not guaranteed.
Once your order has shipped, you will receive an email notification with your tracking details. You can use this tracking information to monitor your package directly on the carrier's website or via our Track Order page. We deliver through trusted carrier partners such as USPS, UPS, FedEx, and DHL, depending on the shipping destination, package size, and operational availability.
If you experience a delayed or lost package, please contact us at support@treyfarley.com as soon as possible. We will investigate the issue with the carrier and work to resolve it promptly. If a package is confirmed lost, we will arrange a replacement or issue a full refund in accordance with our Refund Policy.
If your order arrives but an item is missing, incomplete, or incorrect, please contact us at support@treyfarley.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos where applicable. Please do not return any items before contacting us first.
Return Information
You have 30 days from the date you received your order to request a return. To be eligible for a return, your item must be unused and in its original condition, returned with all accessories, inserts, tags, and original packaging, and accompanied by your receipt or proof of purchase.
To start a return, email support@treyfarley.com with your order number and reason for the return. Once your return is approved, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If a return is approved for change-of-mind reasons, the customer is responsible for return shipping costs. For items that arrive damaged, defective, incorrect, missing, or incomplete, Trey Farley will cover the cost of return shipping once the issue has been reviewed and confirmed. We do not charge any restocking fees.
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days after we have received and inspected your returned item.
Refunds are issued in United States Dollars (USD). Please allow additional time for your bank, card provider, or payment provider to process and post the refund.
If you would like to exchange an item, the fastest way is to return your original item and place a new order once the return is accepted. Contact us at support@treyfarley.com and we will guide you through the process.
FAQ
Shipping & Delivery
Is free shipping available?
Yes. We offer free shipping on all orders within the United States, with no minimum order requirement. The free shipping rate will be displayed at checkout before you complete your purchase.
Where do you ship to?
We ship to customers within the United States only. We do not currently offer shipping outside the United States.
How long will it take for my order to arrive?
Estimated delivery time is 7–14 business days. Orders are processed within 1–2 business days, Monday to Friday, with an order cutoff time of 5:00 PM Mountain Time (MT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate. Once your order has been processed, estimated transit time is 6–12 business days. All delivery times are estimates only and are not guaranteed.
Why didn't I receive an email about my order delivery?
Order and shipping updates are sent to the email address used at checkout. Please check your inbox, spam, junk, or promotions folder in case the email was filtered there. If you still cannot find your confirmation or tracking email, contact us at support@treyfarley.com with your name and order details so we can assist.
How can I track my package?
Once your order has shipped, you will receive an email notification with your tracking number. You can use this tracking number to monitor your package directly through the carrier or via our Track Order page.
What should I do if my order is delayed or lost?
If your order is delayed or your tracking has not updated, please contact us at support@treyfarley.com as soon as possible. We will investigate the issue with the carrier and work to resolve it promptly. If a package is confirmed lost, we will arrange a replacement or issue a full refund in accordance with our Refund Policy.
Returns & Refunds
What should I do if I receive a damaged, defective, incorrect, missing, or incomplete item?
Please contact us within 7 days of delivery at support@treyfarley.com. Include your order number, a description of the issue, and clear photos or a short video showing the problem where applicable, including the item and packaging if relevant. Once the issue has been reviewed and confirmed, we will arrange a replacement, the missing item, or a full refund at no cost to you, depending on the circumstances.
How do I return a product?
You have 30 days from the date you received your order to request a return. To be eligible, the item must be unused, in its original condition, returned with all accessories, inserts, tags, and original packaging, and accompanied by your receipt or proof of purchase.
To start a return, email us at support@treyfarley.com with your order number and reason for the return. Once your return is approved, we will send you instructions on how and where to send your package. Please do not send items back before contacting us first.
Who pays for return shipping?
For approved change-of-mind returns, the customer is responsible for return shipping costs. If your item arrives damaged, defective, incorrect, missing, or incomplete, Trey Farley will cover the cost of return shipping once the issue has been reviewed and confirmed.
How is my refund calculated for returns?
As we offer free shipping on all orders, there is no original shipping charge to refund. Approved refunds are issued to the original payment method. We do not charge any restocking fees.
When will I receive my refund?
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days after we have received and inspected your returned item.
Refunds are issued in United States Dollars (USD). Please allow additional time for your bank, card provider, or payment provider to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please first check with your bank or payment provider, then contact us at support@treyfarley.com and we will assist you.
Ordering & Payments
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and UnionPay. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay. Available payment methods are shown at checkout and may change from time to time.
Which currency will I be charged in?
Transactions are processed in United States Dollars (USD). Prices displayed on our website are listed in USD. The final order total will be shown at checkout before you complete your purchase.
What should I do if my payment method is declined at checkout?
If your payment is declined, no charge will be made to your account. Please check your payment details and try again, contact your bank or payment provider for assistance, or try an alternative payment method. You may also contact us at support@treyfarley.com for help.
Is my payment information secure?
Yes. Every transaction on the Trey Farley website is protected with SSL encryption. We do not store or share your full payment details at any time. Payment processing is handled by Shopify Payments and other trusted third-party payment providers that are PCI DSS compliant.
Are taxes included in the price?
Prices displayed on our website are listed in United States Dollars (USD) and are exclusive of applicable taxes unless otherwise stated. Any additional charges, including applicable sales tax, will be clearly shown at checkout before you complete your purchase.
How will I know my order has been received?
After placing your order, you will receive an order confirmation email once your payment has been successfully processed. When your order ships, you will receive a shipping confirmation email with tracking details where available.
Can I change or cancel my order?
Orders can be cancelled within 24 hours of purchase, provided the order has not already been processed, packed, or shipped. If you need to cancel or change an order, please contact us as soon as possible at support@treyfarley.com with your order number.
Product & Installation
How do I install my lights?
Most Trey Farley lighting products include installation instructions or product guidance. Please follow the instructions provided with your product carefully before installation.
For hardwired lighting, we recommend using a licensed electrician to ensure safe and correct installation.
Do your products come with light bulbs?
Selected Trey Farley lighting products include the required light bulbs or integrated light source. Please check the product description and specifications before purchasing, as inclusions may vary by product.
Do Trey Farley lights come ready to install?
Most Trey Farley lighting products come with the required components for the light fixture itself, along with installation instructions or product guidance. Any required electrical installation should be completed by a qualified professional.
What types of spaces are Trey Farley lights designed for?
Trey Farley lighting is designed to elevate a wide range of spaces, including living rooms, bedrooms, dining rooms, kitchens, hallways, bathrooms, entryways, patios, gardens, and outdoor areas, depending on the product.
Are Trey Farley lights suitable for bathrooms or outdoor areas?
Some Trey Farley lights are designed for bathrooms or outdoor areas, depending on the specific product. Please check the product description, specifications, and any listed rating or usage information before purchasing.
If you are unsure whether a light is suitable for your intended space, contact us at support@treyfarley.com before placing your order.
Can I request product details before ordering?
Yes. If you would like to confirm product details before placing an order, please contact us at support@treyfarley.com and our team will be happy to assist.
Support
Who should I contact if I have a complaint?
If you have a complaint or need help with an order, please contact us at support@treyfarley.com. Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM Mountain Time (MT). We aim to respond within 1 business day. Messages received outside business hours or on weekends will be answered on the next business day.
Custom Orders & Bulk Purchases
Can I customize a product?
Some products may include selectable options such as size, finish, color, or style directly on the product page. If you have a specific request that is not shown, please contact us at support@treyfarley.com before placing your order. Custom requests are not guaranteed and must be confirmed by our team first.
Do you offer discounts for bulk orders?
For bulk purchase inquiries, please contact us at support@treyfarley.com with the product name, quantity required, delivery location, and any other relevant details. Our team will review your request and let you know what options may be available.
